A simple problem-solving approach : “SCORE”

Problem solving and any improvement activity require a structured approach to make sure that the results are sustainable. Some companies find it difficult to change habits and use a standardized problem-solving approach. Most of the companies use 5 why and fishbone techniques to make root cause analysis and define actions (not a full structured approach) because their customers demand it.

“SCORE” can be an easy solution to use if you find it hard to work with 8D, A3, PDCA or other methods.

“SCORE” is an approach that is used in continuous improvement activities such as Kaizen events. It can be also applied to “problem solving”.

Select the process or the problem to be worked on.

Clarify the problem. Define the problem concretely and quantify.(How big is the problem?)

Organize the team that will work on the process or the problem.

Run. Implement the actions as a team to solve the problem and improve. (This includes all the work such as root cause analysis, data collection, analyze and so on.)

Evaluate. Validate the actions and set the standard.

“SCORE” can be compared to 8D (8 Disciplines Problem Solving), A3 or PDCA (Plan-Do-Check-Act).

At the end of the day, there are multiple methods that can be used. They only give result and become sustainable with the following preconditions.

• Accept the problem and show no resistance
• Focus on everyday improvement (everyday better than yesterday)
• Work together and support each other having one and the same goal that is to add value to customer